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FREQUENTLY ASKED QUESTIONS

Here we've compiled the 411 on our FAQ's. Still don't see an answer to your question? Email us: najmaskin.contact@gmail.com

Products

Skin Clearing Serum
Image by Tina Witherspoon

DOES NAJMA COSMETICS TEST ON ANIMALS? Never! And we’re never going to start! 

 

WHAT EXACTLY DOES “CLEAN” MEAN?

 

At Najma Cosmetics, we formulate with intention and with the safety of both your beautiful faces and our beautiful planet in mind. This means, we carefully curate each ingredient in our formulations to be efficacious, good for all, and sourced and manufactured with respect for the environment.

You won’t find any of the “big bads” in our formulations, take a peek at our restricted list.

  •         Silicones

  •         PEGs

  •         Phthalates

  •         Parabens or Japanese Honeysuckle (naturally occurring parabens)

  •         Mineral Oil

  •         Synthetic Fragrance

  •         Animal by-products

  •         Non-RSPO palm derived ingredients

  •         Ethanolamines (DEA/ TEA/MEA/ETA)

  •         EDTAs

  •         BHA (Butylated Hydroxyanisole)/BHT (Butylated Hydroxytoluene)

  •         SLS/SLES (Sulfates)

  •         Formaldehyde

  •         Hydroquinone

  •         Petrolatum/Paraffin and/or PAH (Polyaromatic Hydrocarbon) presence

  •         Triclosan, Triclocarban

  •         Heavy Metals

  •         Pesticides

  •         Nanoparticles (<100m)

  •         Talc

  •         Benzene, Benzoic Acid

  •         Perfluorinated compounds (PFASs or PFCs)

  •         Aluminium-based ingredients

  •         Ammonium Laureth Sulfate

 

ARE YOUR PRODUCTS “ALL-NATURAL”?

At Najma Cosmetics we don’t believe in greenwashing, the practice used to make products appear environmentally friendly or “all-natural” for public perception. We will never employ vague language like “all-natural” when describing our products. Our ingredients are naturally derived (i.e. plant-based and found naturally occurring in well… nature, such as aloe vera) and of clean origin (take kojic acid, for example).

 

Most clean and natural ingredients undergo various processes to make these materials suitable for cosmetic use. Can you slice open a mushroom and voila, have kojic acid at your fingertips? Nope, but the material is derived from, you guessed it — the reishi mushroom.

 

WHAT SKIN TYPES CAN USE NAJMA PRODUCTS? 

Najma welcomes skin of all different ages and concerns: wrinkled, young, old, dry, combination, sensitive, oily, dehydrated, and/or hyper-pigmented.  

 

HOW ARE MY PRODUCTS COLORED/AROMATIC? 

Our products receive their colors from nature. For instance, our vitamin C serum can arrive with an ever-so-slight orange hue, this beautiful color comes from our sweet orange essential oil. All “fragrances” you smell come from organic essential oils or extracts! As a result, the appearance and color may vary.  

 

HOW LONG UNTIL I SEE RESULTS?

Users saw visible improvement in skin tone, texture, and a smoother complexion within 4 weeks given daily use. Particularly regarding our active ingredients (i.e serums and acids) 

 

WHERE ARE NAJMA COSMETICS PRODUCTS MADE?

Formulated, manufactured, and distributed from Los Angeles, CA, USA.

 

Orders

MY ORDER WAS LOST, STOLEN, OR DAMAGED. WHAT SHOULD I DO? 

Shipping carriers provide Insurance/package protection during transit. Please keep damaged packages and all their contents until further notice. We are happy to provide carrier information and assist in the claims process. Najma Cosmetics, however, is not responsible for lost, stolen, or damaged orders. Once shipping carriers take possession of a package, we have no jurisdiction over it anymore.

 

WHEN WILL MY ORDER SHIP?

Please allow 3-5 business days for the processing and shipping of your order. You should receive a shipping notification with tracking information once your order ships.

White Lotion

Shipping/Returns 

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WHAT'S YOUR RETURN/REFUND POLICY? 

 

Hygiene and our customers' safety are of great importance to us. To ensure proper hygiene and avoid the resale of used products, Najma Cosmetics does not accept returns or exchanges. All sales are final. You can be confident that the products you receive from us are clean, new, and untampered. 

Orders returned and addressed by shipping carriers as undeliverable will be subject to a redelivery fee and not eligible for a refund.

 

WHERE ARE YOU LOCATED? DO YOU SHIP INTERNATIONALLY? 

 

We are a Skincare line based in Los Angeles, California. We ship to all 50 US states at this time. By January 1st, 2026 we will begin shipping to Canada, parts of Europe, Africa, Latin America, and the Middle East! (Very exciting as Najma Cosmetics is a Latin/MENA owned brand!). If shipping isn't available for your country (before or after this date)  at checkout, we apologize. There may be a reason as to why. Please email us at najmaskin.contact@gmail.com and we will assist you further.

PR/Influencer Requests 

We’re always interested in new partnership opportunities! We ask that you send your information to us at najmaskin.contact@gmail.com and we will get back to you for any current or future opportunities.

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